Customer Relationship Management (CRM) is an important factor in terms of helping companies manage customer relationships in an organized way. High quality customer service is crucial to meet the needs of our clients. That is why we provide Veolia Water companies with a modern and reliable CRM system.
Our CRM mainly consists of
- CRM and call centre
- Mail room
- Dispatching service
- Contract management
- Gauge maintenance
- Water rates, invoicing
- Balance due and claims administration – FIS interface
- Customer data management
We also offer additional services
- Subtraction software
- Templates for clients – envelopes, invoices, letters etc.
- External printing services, wrapping and posting